Privacy Policy

Welcome to Morocco Horizons! We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.moroccohorisons.com.

Please read this policy carefully. By using our website, you consent to the practices described here.

1. Introduction & Scope

This Privacy Policy applies to the Morocco Horizons website (www.moroccohorisons.com) and governs the privacy of its users. It explains how we handle the personal data we collect from you, whether directly provided or automatically gathered as you browse our site.

2. Information We Collect

We collect information in two main ways:

· Information You Provide Directly:

  · Contact Details: Such as your name, email address, phone number, and mailing address when you make an inquiry or booking.

  · Booking Details: Such as passport information, dietary preferences, travel insurance details, and emergency contact information.

  · Payment Information: Such as credit/debit card details, which are processed directly by our secure payment partners. We do not store full card numbers on our servers.

  · Communications: Your correspondence with us via email or contact forms.

· Information Collected Automatically:

  · Technical Data: Your IP address, browser type and version, time zone setting, and operating system.

  · Usage Data: Information about how you use our website, such as the pages you view, the links you click, and the searches you make.

  · Location Data: An approximate location (country and city) derived from your IP address.

  · Cookies & Tracking Technologies: As described in the “Cookies” section below.

3. How We Use Your Information

We use your personal data for the following purposes:

· To Fulfill Your Travel Bookings: To process your payments, manage your tours, and arrange your itinerary.

· To Communicate With You: To send booking confirmations, travel updates, respond to your inquiries, and provide customer support.

· To Personalize Your Experience: To tailor our website content and travel suggestions to your interests.

· To Improve Our Website: To analyze how our services are used so we can improve functionality and user experience.

· For Marketing: To send you promotional emails about new tours, special offers, and travel inspiration, but only if you have opted in to receive them. You can opt-out at any time.

· For Legal and Security Reasons: To comply with legal obligations, prevent fraud, and protect the security of our website and users.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to distinguish you from other users.

· Necessary Cookies: Essential for the website to function and cannot be switched off.

· Performance Cookies: Allow us to count visits and traffic sources to measure and improve site performance.

· Functionality Cookies: Enable the website to provide enhanced functionality and personalization.

· Targeting/Advertising Cookies: Set by our advertising partners to build a profile of your interests and show you relevant ads on other sites.

How to Manage Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. You can also often manage your cookie preferences via our website’s cookie consent banner.

5. Third-Party Sharing

We only share your data with trusted third parties when necessary and under strict agreements that protect your information:

· Travel Service Providers: Local guides, hotels, and transportation companies to fulfill your booking.

· Payment Processors: Secure third-party payment gateways to handle your financial transactions.

· Analytics Providers: Services like Google Analytics to help us understand website usage.

· Marketing Platforms: To manage our email communications and online advertising.

· Legal Authorities: When required by law or to protect our rights.

We do not sell your personal data to third parties.

6. Your Rights & Choices

Depending on your location, you have rights regarding your personal data. These may include:

· The Right to Access: You can request a copy of the personal data we hold about you.

· The Right to Correction: You can update or correct any inaccurate data.

· The Right to Deletion: You can ask us to delete your personal data.

· The Right to Restrict Processing: You can ask us to temporarily or permanently stop processing some of your data.

· The Right to Data Portability: You can request a transfer of your data to another service.

· The Right to Object to Marketing: You can opt-out of marketing communications at any time by clicking the “unsubscribe” link in any email or by contacting us

To exercise any of these rights, please email us at info@moroccohorisons.com. We will respond to your request within one month.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

· Booking Records: Retained for 7 years for legal and accounting purposes.

· Marketing Contact: Retained until you unsubscribe or request deletion.

· Analytics Data: Retained in an anonymized form that can no longer identify you.

8. Security Measures

We have implemented appropriate technical and organizational security measures designed to protect your personal data from accidental loss, unauthorized access, use, alteration, and disclosure. These include using HTTPS (SSL) encryption on our website, secure servers, and strict access controls for our staff.

9. International Transfers

As a travel company based in Morocco, your data will be processed and stored here. If we transfer your data to other countries, we will ensure it is protected by requiring our partners to use Standard Contractual Clauses or other legally approved mechanisms to ensure a similar degree of protection.

10. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will take steps to delete that information

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a new “Effective Date.” We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@moroccohorisons.com

Thank you for trusting Morocco Horizons with your travel plans.